Bert Vachon

One of the most enduring operational issues in clinics, salons, veterinary practices, and service-oriented enterprises is still check-in errors. Because information is frequently gathered too late, hurriedly, or inconsistently documented, errors still...

The front desk has a pivotal role in shaping customers’ perception and satisfaction because it is most often the very first and last point of interaction. The front-desk workflow has a direct...

It is very important to establish a clean charge capture process for busy providers so that they can prevent all the billing errors and accelerate payments. If the services are clearly documented...